Cancellation & Refund Policy

1. Try before you pay

New stores can use MediStore free during the trial shown at sign-up, without giving payment details, so you can decide before paying anything.

2. Cancelling

• Turn off auto-renew at any time from the Billing page in the app. You can turn it back on later.
• You keep full access until the end of the period you have paid for, and you won't be charged again.
• A one-time payment covers its period and never renews by itself, so there is nothing to cancel.

3. When we refund

We refund in full when:

• you were charged twice for the same period;
• you were charged after you had turned off auto-renew; or
• you paid but your plan could not be activated because of a fault on our side that we could not fix.

Otherwise, payments for a period that has already started are not refunded, including for days you don't use. [confirm this rule, or describe any other refunds you will offer, e.g. within 7 days of a first payment]

4. How to ask for a refund

Email [email address] within [number of days, e.g. 7] days of the charge, from your account's email address. Include your store name and the Razorpay payment ID shown under Billing → Payment history.

5. How refunds are paid

• Approved refunds are sent through Razorpay to the original payment method, including any GST charged. Your bank usually credits them within 5–7 working days after we issue them.
• We may refund part of a payment where that is fair.
• If we refund your current period in full, access for that period may end.
• A coupon used on a refunded payment is not given back.

6. Plan changes

Switching plans takes effect when your current period ends. There is no proration and no refund for the rest of the current period.

7. Contact

Questions about a payment: [email address], Mon–Sat, 9:30 AM – 7:00 PM IST.