FAQ
Questions, answered plainly.
How the software works, who can see your data, and how billing works. If your question isn't here, ask us — a person will reply.
Using the software
Do I need to install anything?
No. It runs in the browser on a phone, tablet or computer. Sign in and start — there is nothing to install or update.
Does it handle batches and expiry dates?
Yes. Every pack is stocked by batch with its MRP and expiry date. Sales use first-expiry-first-out, so the oldest usable batch goes first, and near-expiry and expired stock is flagged across the app.
Is it GST-ready?
Yes. Each medicine carries its HSN code and GST rate. Purchases split CGST and SGST, or IGST for suppliers in another state, and sales bills carry GST with bill numbers by Indian financial year.
What about Schedule H, H1 and X medicines?
Each medicine records its schedule. When a bill includes a scheduled medicine, the counter screen shows a reminder to check the prescription before handing it over.
Can I use a barcode scanner?
Yes. Save the barcode on a medicine and scan it at the counter to find it instantly. Any scanner that types like a keyboard works.
Staff and access
Can my staff have their own logins?
Yes. The store owner creates a login for each staff member. Ready-made roles — Store Admin, Pharmacist and Cashier — decide what each person can see and do, and you can add exceptions for one person.
What happens when a staff member leaves?
Deactivate their login. They are signed out immediately and can't sign in again, and their past work stays on record.
Privacy and data
Who can see my store's data?
Only the people you give a login to, limited by their role. Every record belongs to your store and the server checks that on every request. Our platform team sees your account and subscription details and summary counts — not your individual bills, customers or stock.
Do you sell or share my data?
No. We never sell your data and never share your sales or customer details with pharma companies, distributors or advertisers.
Is my data safe if my phone or computer breaks?
Yes. Your data is stored on our servers, not on your device. Sign in from any other device and carry on.
Pricing and payments
How much does it cost?
One price per store, with monthly and yearly plans. See the pricing page for current prices. If GST applies, it is shown before you pay.
How do I pay?
Through Razorpay's secure checkout, with UPI, cards and more. Card and bank details go to Razorpay, never to us.
Can I cancel?
Yes. Turn off auto-renew at any time from your subscription page. You keep full access until the end of the period you paid for.
What happens when my free trial ends?
The app asks you to choose a plan before you carry on. Your store and its records stay as they are — nothing is deleted when the trial ends.
Can I change my plan later?
Yes. Pick another plan from your subscription page whenever you like.
Still unsure?
Ask us anything.
Send us your question and we'll reply during business hours.
See it working with your own stock.
Set up your store in a few minutes, or book a free demo and we walk you through your store's day — from supplier invoice to customer bill.