Legal
Grievance Redressal
Last updated
If something has gone wrong — with your data, your account or a payment — write to our Grievance Officer. We acknowledge within 24 hours.
1. Grievance Officer
In line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023:
- Name: [Grievance Officer's name]
- Email: [email address]
- Address: MediStore, [registered address]
- Hours: Mon–Sat, 9:30 AM – 7:00 PM IST
2. How to raise a grievance
Email the Grievance Officer with:
- your name, and your account's email address or mobile number;
- your store's name, if the complaint is about a store account;
- what happened, with dates, and any screenshots or payment IDs; and
- what you would like us to do.
If you are a customer of a medical store and your complaint is about records that store keeps, please contact the store first. We will help the store respond.
3. What happens next
- We acknowledge your grievance within 24 hours.
- We aim to resolve it within 15 days, and tell you what we did.
- If we need more information or more time, we tell you why.
If you are not satisfied with how we handled a complaint about personal data, you may approach the Data Protection Board of India.